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Getting Started with Mytihost Web Solutions

Welcome to your new client portal. This dashboard is your central hub for managing digital services, viewing invoices, and contacting our team.

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Most services activate instantly after payment. No waiting required.

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Access support tickets or chat directly from your "My Account" area.

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If a service fails to deploy due to a technical error, you will be automatically refunded. For other inquiries, please contact support within 24 hours of purchase.

SUPPORT

How Can We Help?

Our team is dedicated to your success. If you run into any issues or have questions about our services, here is how to reach us.

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leeblake@mytihost.uk

Service Guides

Detailed instructions for every tool we offer are listed below on this page.

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Mytihost Web Solutions Business Phone

Professional business phone number with call forwarding, voicemail, business hours routing, and 500 minutes per month.

In This Guide

Getting Started Call Forwarding Voicemail Business Hours Call Log

Your Phone Number

When your business phone number is activated, you receive a dedicated local or toll-free number. This number is yours to use as your business line — give it to clients, put it on your website, print it on business cards. All calls to this number are handled by the Phone Manager.

Phone Manager Overview

Access your Phone Manager from the "My Apps" menu or the "Access" button on your services page. The Phone Manager dashboard shows your phone number, minutes usage, call stats, and a quick dial pad. Use the sidebar menu to navigate to Call Forwarding, Voicemail, Business Hours, Call Log, and other settings.

Minutes & Usage

Your plan includes 500 minutes per month of inbound call forwarding. The usage bar on your dashboard shows how many minutes you have used. Each minute a forwarded call is connected counts toward your allowance. Voicemail recording time also counts. Most small businesses use well under 500 minutes per month.

Setting Your Forwarding Number

Go to Call Forwarding in the sidebar. Enter the phone number where you want calls to ring — this can be your personal cell phone, office landline, or any number. Click Save. All incoming calls to your business number will now forward to this phone.

Changing Your Forwarding Number

You can change your forwarding number anytime. Simply go to Call Forwarding, enter the new number, and click Save. The change takes effect immediately — the next incoming call will ring the new number.

How Forwarding Works

When someone calls your business number, it rings your forwarding phone. If you answer, you are connected to the caller normally. If you do not answer within 20 seconds (and voicemail is enabled), the caller hears your voicemail greeting and can leave a message.

Custom Greeting

Go to Voicemail in the sidebar. Write your greeting message in the text field — for example: "Thank you for calling Acme Corp. We are unable to take your call right now. Please leave your name, number, and a brief message." Choose a male or female AI voice. Click Save. Your greeting is converted to natural-sounding speech using AI.

Listening to Voicemails

When callers leave a voicemail, it appears in your Voicemail Inbox below the settings. Each voicemail shows the caller number, date, and duration. Click the play button to listen. Unread voicemails are highlighted with a blue dot and counted in the sidebar badge.

Managing Voicemails

Click the play button to listen to a voicemail — it automatically marks as read. Use the trash icon to delete individual voicemails. Click "Mark all read" to clear the unread badge. Your inbox stores up to 50 voicemails.

Goodbye Message

After a caller finishes leaving a voicemail, a goodbye message plays. You can customize this message in the Voicemail settings — for example: "Thank you for calling. Have a great day!" It uses the same AI voice as your greeting.

Setting Your Schedule

Go to Business Hours in the sidebar. Set your timezone first — this ensures hours are checked correctly regardless of where the server is located. Then toggle each day on or off and set open/close times. By default, Monday through Friday is set to 9:00 AM – 5:00 PM with Saturday and Sunday closed.

After-Hours Behavior

When a call comes in outside your set business hours, it goes directly to voicemail (if enabled). The caller hears your voicemail greeting and can leave a message. If voicemail is disabled, the caller hears "We are currently unavailable" and the call ends.

Do Not Disturb

The Do Not Disturb toggle on your dashboard overrides business hours. When DND is on, ALL calls go to voicemail regardless of the time. Use it for meetings, lunch breaks, or after hours. Toggle it off when you are ready to take calls again.

Viewing Call History

Go to Call Log in the sidebar. Every incoming call is logged with the caller number, date and time, duration, and call type. The call log refreshes automatically when you open it. Up to 100 calls are stored.

Call Types

Calls are categorized as: Received (you answered), Missed (you did not answer and no voicemail was left), Voicemail (caller left a message), or Outbound (you made a call from the dial pad). Each type has a color-coded badge for easy scanning.

Missed Call SMS

Enable Missed Call SMS in the sidebar settings. When you miss a call, your business number automatically sends a text message to the caller — for example: "Thanks for calling! We missed your call but will get back to you shortly." You can customize this message. This feature helps you capture leads even when you cannot answer.